Customer Privacy

Customer Privacy Policy

This policy explains how Customer account information may be collected, used, protected, and managed while using the Salon customer application and related booking services.

Last updated: November 2026
01

Information we collect

We may collect information needed to create and operate your Customer account, support bookings, and provide customer-facing application features.

  • Name, mobile number, email address, and Customer profile information.
  • Saved addresses and location details that you choose to provide.
  • Salon, service, appointment, booking, cart, coupon, rating, and favorite information.
  • Information you submit while communicating with or using the platform.
  • Technical information used for authentication, security, notifications, and reliable app operation.
02

How we use information

Customer information may be used to provide login access, manage your profile, show salons and services, process appointments, maintain carts and favorites, send relevant notifications, support account features, and protect the platform from misuse.

03

Bookings and salon services

Information required to complete a booking may be shared with the selected salon or relevant staff so that the requested service can be scheduled and delivered. Booking status, selected services, appointment timing, and related details may be stored as part of your account activity.

04

Data sharing

Information may be shared with the salon involved in a booking and with technical or service providers where needed to operate permitted platform functions, maintain security, or comply with applicable legal requirements.

05

Data security

Reasonable technical and organizational safeguards are used to help protect Customer account information. No internet or electronic storage system can guarantee absolute security, so Customers should also protect their device and login access.

06

Account deletion

Customers can request account deletion from the public Delete Account page or from the authenticated Customer application. When the account is deleted, normal Customer login access is disabled and active access tokens are revoked.

Important: Some limited information may need to be retained where required for legitimate booking records, accounting, dispute resolution, fraud prevention, security, or legal obligations.
07

Technical and device data

The Customer application or connected services may use sessions, access tokens, device information, notification tokens, and similar technical mechanisms necessary for authentication, security, notifications, preferences, and normal application operation.

08

Policy updates

This Customer Privacy Policy may be updated when Customer app features, platform practices, or legal requirements change. The current version will remain available on this page.

09

Contact and privacy questions

For Customer privacy questions or account support, please use the support contact information provided in the Salon customer application or official website.